1. Introduction

Welcome to Mattees Five Star. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

2. Important Information and Who We Are

• Purpose of This Privacy Policy: This privacy policy aims to give you information on how Mattees Five Star collects and processes your personal data through your use of this website, including any data you may provide through this site when you purchase a product or sign up for our newsletter.
• Controller: Mattees Five Star is the controller and responsible for your personal data.

3. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data
• Contact Data
• Financial Data
• Transaction Data
• Technical Data
• Profile Data
• Usage Data
• Marketing and Communications Data

4. How Is Your Personal Data Collected?

We use different methods to collect data from and about you including through:

• Direct interactions
• Automated technologies or interactions
• Third parties or publicly available sources

5. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered, or disclosed.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data, and (where the lawful ground of processing is consent) to withdraw consent.

9. Glossary

Lawful Basis – Explains the lawful basis we rely on to process your personal data.

Third Parties – Explains third parties with whom we may share your data.

10. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@matteesfivestar.com or by mail using the details provided below:

Mattees Five Star Pandikkad Road, Vellarangal, Manjeri, Kerala 676121 Phone: +91 7025501115