1. Introduction

At Mattees Five Star, we are committed to ensuring the satisfaction of our customers. If you are not entirely satisfied with your purchase, we’re here to help.

2. Return Conditions

• Time Frame: Customers have 15 days from the date of receipt to return a product.
• Product Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Non-returnable Items: Perishable goods such as food, custom products (such as special orders or personalized items), and personal care goods (such as beauty products) cannot be returned.

3. Process of Return

To initiate a return, please contact us at info@matteesfivestar.com with your order number and the reason for the return. We will provide you with detailed instructions on how to proceed.

4. Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@matteesfivestar.com.

6. Shipping Costs

Return shipping costs will be the responsibility of the customer. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Contact Information

For any questions about our refund and return policy, please contact us at:

Mattees Five Star Pandikkad Road, Vellarangal, Manjeri, Kerala 676121 Phone: +91 7025501115 Email: info@matteesfivestar.com