1. Introduction

At Mattees Five Star, we understand how important it is for you to receive your products promptly and in perfect condition. This Shipping Policy outlines our practices and procedures for shipping our products to you.

2. Shipping Rates and Delivery Estimates

• Shipping Charges: Shipping charges for your order will be calculated and displayed at checkout.
• Delivery Estimates: While we strive to deliver products as quickly as possible, delivery times may vary based on your location, product availability, and other factors. We aim to dispatch orders within [number of days] days of the order being placed.

3. Shipment Processing Time

All orders are processed within [number of days] business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.

4. Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

5. Customs, Duties, and Taxes

Mattees Five Star is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Damages

Mattees Five Star is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

7. International Shipping Policy

We ship internationally. However, international shipping may be subject to additional costs and delivery times.

8. Contact Information

For any questions or concerns regarding your order or our shipping policy, please contact us at:

Mattees Five Star Pandikkad Road, Vellarangal, Manjeri, Kerala 676121 Phone: +91 7025501115 Email: info@matteesfivestar.com